NewEyes Hardware — Shipping Policy

Effective Date: October 6, 2026

1. Where we ship

We currently ship NewEyes hardware to addresses in the United States only. We do not ship to P.O. boxes or freight forwarders.

2. Shipping cost and taxes

Shipping options and their cost are shown at checkout before you pay. Sales tax is calculated at checkout based on your shipping address.

3. When your order ships

We email you when your order ships, with the carrier and a tracking number. If a product is sold as a pre-order, the expected ship date is shown before you buy.

If we cannot ship within the time we stated, or within 30 days of your order when no time was stated, we will email you with a revised date and you may cancel for a full refund. If we cannot ship within 30 days of the revised date, we will cancel the order and refund you in full unless you agree to a further delay.

4. Delivery

Delivery times depend on the carrier and your location. Risk of loss passes to you when the package is delivered to the shipping address you provided. Please double-check your address at checkout; we cannot redirect a package once it has shipped.

5. Lost or stolen packages

If tracking shows a package as delivered and you cannot find it, check with neighbors and your building first, then contact us within 7 days of the delivery date at cs@collov.com. We will open a claim with the carrier and work with you on a replacement or refund.

6. Undeliverable packages

If a package is returned to us because the address was incorrect or the package was refused, we will refund the product price minus the original shipping cost, or re-ship it at your cost.

7. Contact

Collov Labs · cs@collov.com